•7 min read
How AI Is Replacing the Traditional Agency Model
AI can now handle outreach, CRM updates, reporting, and client communication at a fraction of agency cost. Here's what that means for SMBs.
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AI Insights
Trends, analysis, and thought leadership on AI transforming business services
•8 min read
AI Insights: The State of AI in Business for SMBs in 2025
AI adoption among SMBs doubled in 2024. Here's what is actually being used, what is working, and what the next 12 months look like.
Read moreFrequently Asked Questions about AI Insights
Is the services-as-software trend real?
Yes. Foundation Capital sizes the opportunity at $4.6 trillion. The agency model has been declining for years — AI accelerates the shift. Early movers have a significant advantage.
How should SMBs think about AI investment?
Start with tools costing less than a part-time employee ($50-200/month) targeting your highest-volume repetitive tasks. If an AI tool saves 5+ hours per week at $49/month, the ROI is clear.
Will AI replace my industry?
AI will restructure industries, not replace them. Every industry will have AI-augmented roles and AI-automated tasks. The winners will be professionals who use AI as leverage.